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 A CMP-Reality Research survey found that 59% of IT managers were concerned about their company's ability to reliably back up and recover data using tape. |
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CRC Data Protection provides Service Level Agreements as part of our client-centered philosophy to constantly assess and improve the contribution that our service makes to our clients and their business operations.
- Provides automated tracking system to help you ensure that agreed
Service Levels are being met
- Automated notifications to you regarding scheduled maintenance
- Automated invoicing credit to you if service level is not met
- Accurate measure of system availability
- Build a higher level of confidence in your backup and recovery plan
- Identify and define your needs for short-term and long-term business planning
- Encourages dialog to minimize the possibility of disputes
- Simplify complex issues and technical details that can be misinterpreted
- Fully outlined security policy
- Provide a framework to allow you to better understand the services provided
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